The participation to Santiago For Deafblindness is subject to the following conditions:


The accommodation of all the participants in the same hostel depends on the availability of the places. The accommodation will be booked by payment order accompanied by the relevant documentation.
Special diets (vegetarian, gluten-free, etc.) must be indicated at the time of the booking.

The services offered by Federación Española de Sordoceguera (FESOCE) doesn’t implicate any additional cost to the activity for the participants.

FESOCE functions will be:
1) Intermediate between the travel agency VIAJES CARMI and the participants.
2) Managing the reservations done at least within one month before the departure date. To book or to undo a reservation with less of one month, the participant should contact the agency.
3) Provide a person which will be in charge of the project and will take care of the needs of the participants during the route.

Accident insurance and trip cancellation are subject to the conditions agreed between the insurer and the organizer TRAVEL CARMI.
If participants believe greater coverage is necessary, they must purchase further insurance on their own.


Reservation and contracting of any of the trips included in this program involve the full acceptance of these general conditions.
The present general conditions shall be governed by the “Royal Legislative Decree N. 1/2007, of 16 November”, approving the Codified Text of General Law for the Protection of Consumers and Users, other complementary laws (BOW 287 of 30 November 2007) and any other provisions currently in force. The contractual relationship between the Organizing Agency and the customer is subject to the present general conditions or to the particular clauses that agree in the contract of the combined trip and in the label of the product (the trip) which details its final content.
The customer is under obligation to check the documentation received from the Organizing Agency, and any questions concerning the booking must be consulted before the trip begins.

ORGANIZATION: Technical Organization of the trips included in this program has been carried out by AGENCIA DE VIAJES CARMI, CIF: 11944976H, based on C/Canderlaria Ruiz del Arbol, 3 3 Dcha 49016, Zamora. This is an Online Travel Agency properly registered at the Directorate General for Tourism in the Castilla León, with license CICL.49-030.

RESERVATION AND MANAGEMENT: the services included are the ones offered in each catalog or brochure. In case there is a modification of the trip by either of the two parts involved, the services included and no included shall be notified. In the moment the customer accepts the reservation, he/she will have to pay 60 € deposit and administration charge, which is non-refundable. Once the booking is confirmed, the deposit will be discounted from the final price off the trip. In case the Agency is not able to offer the trip requested, the deposit will be returned to the customer. If the information and the trip itinerary have been sent, the deposit of the booking and management will be not refundable.

METHOD OF PAYMENT: the full payment must be done by the client 15 days before the trip begins.If the payment is not done, the Agency will understand that the client is no longer interested in the trip and he/she will not be able to receive a refund of the deposit.

MODIFICATION OF THE RESERVATION: any kind of modification or booking by Viaje Carmi, for the various reasons such as overbooking and other, will be notified to the client, who will be able to accept or desist. If the client desists, the Agency will not make any penalization; but in case the modification is done by the client, Viajes Carmi reserves the right to penalize the customer with 30 per client and modification.

CANCELLATION BY THE CUSTOMER: at any time the customer will be able to desist of the services, having the right to be refunded what he/she has paid but also has to indemnify the Travel Agency unless the cancellation was due to cases of force majeure, in accordance with the following:
a) if the cancellation happens between 10-15 days before the trip begins, the client must pay the management expenses and a penalization of 5% of the trip costs. b) If the cancellation happens between 3-10 before the trip, there is a penalization of 15% c)If the cancellation happens 48h or less previous the departure, there is a penalization of 25%.
In failing to appear at the beginning of the trip, the client will have to pay 100% of the booking price.In case that the Travel Agency is forced to cancel any of its programs for reasons not attributable to the client, it will compensate the customer with a full refund. There will be no obligation from the Agency to compensate the client when the booking cancellation is due to reasons of force majeure, meaning such conditions beyond those who rely abnormal and unpredictable upon consequences which could not have been avoided, despite having acted with diligence. In case the travel execution is due to have a minimum of participants, the Agency will be able to cancel the trip if the minimum number of participants is not reached, notifying it 10 days before the scheduled departure date.

CESSION OF RESERVATION: the principal contractor or the beneficiary is allowed to freely transfer his/her booking to another person who meets the requirements for it, giving written notice 15 days before the scheduled departure date. The transferor of the package and the transferee shall be jointly and severally liable to the organizer or retailer party to the contract for the payment of the balance due and for any additional costs arising from such transfer.) with regard to consultations, the Agency acts as the informer, but it is the customer’s responsibility to confirm the documentation to the competent authorities. In case the client was forced to cancel or leave the trip for lack or inaccuracy of the required documentation, the Agency will apply the conditions specified in the cancellations by the customer paragraph.

JURISDICTION: for interpretation, application or complaint of the terms, both the client and the Organizing Agency convey expressly to the jurisdiction of the Courts of Zamora, renouncing to any other jurisdiction.
LOPD: According to the Organic Law 15/1999, of Personal Data Protection Information, this establishment informs that:
1.The personal data provided by our clients are inserted in our private files registered in the Spanish Data Protection Agency, being the Agency Viajes Carmi responsible for it.
2.We guarantee the confidentiality of the personal data registered in our files.
We have the security document where is set out the technical and organizational measures for the security of the data contained in our files.
4.You can exercise your rights of access, amendment, cancellation, and opposition of your personal data, writing to the following address: VIAJES CARMI, C/Candelaria Ruiz del Arbol, 3 3 Dcha 49016, Zamora.